Call Center Training

EGP12.00

Description

Working in a call center requires ambition and precision in order to stand out. The transferable skills gained in a call center role are needed in any job that contains even the slightest degree of communication. However, using nothing but the tone of your voice to rack up big company sales can be tricky. Making your clientele feel relaxed can feel even tougher, let alone balancing new customers while retaining your older ones. Our Call Center Training course provides easy answers to seemingly frustrating questions.  From resource planning, call center analysis and performance reporting, we’ve got you covered to ensure a long-lasting financial impact is felt.

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  • Workshop Objectives
  • Pre-Assignment Review
  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying
  • Case Study
  • Module Two: Review Questions
  • Preparation
  • Building Rapport
  • Speaking Clearly- Tone of Voice
  • Effective Listening
  • Case Study
  • Module Four: Review Questions
  • Self-Assessments
  • Utilizing Sales Scripts
  • Making the Script Your Own
  • The Sales Dashboard
  • Case Study
  • Module Five: Review Questions
  • Open Questions
  • Closed Questions
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection
  • Case Study
  • Module Seven: Review Questions
  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits
  • Case Study
  • Module Eight: Review Questions
  • SMART Goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations
  • Case Study
  • Module Nine: Review Questions
  • Six Success Factors
  • Staying Customer Focused
  • The Art of Telephone Persuasion
  • Telephone Selling Techniques
  • Case Study
  • Module Ten: Review Questions
  • Knowing When it’s Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale
  • Case Study
  • Module Eleven: Review Questions
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

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