Call Center Training

EGP12.00

Description

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Working in a call center requires ambition and precision in order to stand out. The transferable skills gained in a call center role are needed in any job that contains even the slightest degree of communication. However, using nothing but the tone of your voice to rack up big company sales can be tricky. Making your clientele feel relaxed can feel even tougher, let alone balancing new customers while retaining your older ones. Our Call Center Training course provides easy answers to seemingly frustrating questions.  From resource planning, call center analysis and performance reporting, we’ve got you covered to ensure a long-lasting financial impact is felt.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][ucaddon_title title=”Course Outline” align=”left” padding_top=”20″ padding_bottom=”20″ uc_fonts_data=”JTdCJTIydGl0bGUlMjIlM0ElN0IlMjJmb250LXdlaWdodCUyMiUzQSUyMjUwMCUyMiUyQyUyMmNvbG9yJTIyJTNBJTIyJTIzZjc5NDFkJTIyJTdEJTdE”][vc_tta_accordion color=”white” spacing=”1″ gap=”1″ active_section=”0″ collapsible_all=”true”][vc_tta_section title=”Module One: Getting Started” tab_id=”1555372536699-3a3ff8ff-7ccfdd7b-d78ecada-196d”][vc_column_text]

  • Workshop Objectives
  • Pre-Assignment Review

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Two: The Basics (I)” tab_id=”1555372536736-3eeeadcd-e75fdd7b-d78ecada-196d”][vc_column_text]

  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying
  • Case Study
  • Module Two: Review Questions

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Three: The Basics (II)” tab_id=”1555372536776-aec07400-f9e6dd7b-d78ecada-196d”][vc_column_text]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Four: Phone Etiquette” tab_id=”1555372536830-30b8d8af-717ddd7b-d78ecada-196d”][vc_column_text]

  • Preparation
  • Building Rapport
  • Speaking Clearly- Tone of Voice
  • Effective Listening
  • Case Study
  • Module Four: Review Questions

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Five: Tools” tab_id=”1555373051487-df78e871-f3e3dd7b-d78ecada-196d”][vc_column_text]

  • Self-Assessments
  • Utilizing Sales Scripts
  • Making the Script Your Own
  • The Sales Dashboard
  • Case Study
  • Module Five: Review Questions

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Six: Speaking Like a Star” tab_id=”1555373050670-5781d6f6-ffb4dd7b-d78ecada-196d”][vc_column_text]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Seven: Types of Questions” tab_id=”1555373044564-870b74e1-d113dd7b-d78ecada-196d”][vc_column_text]

  • Open Questions
  • Closed Questions
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection
  • Case Study
  • Module Seven: Review Questions

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Eight: Benchmarking” tab_id=”1555373043454-2510d23c-fa8bdd7b-d78ecada-196d”][vc_column_text]

  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits
  • Case Study
  • Module Eight: Review Questions

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Nine: Goal Setting” tab_id=”1555373037242-75eb7004-01c6dd7b-d78ecada-196d”][vc_column_text]

  • SMART Goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations
  • Case Study
  • Module Nine: Review Questions

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Ten: Key Steps” tab_id=”1555373224684-2a2752a4-47c4dd7b-d78ecada-196d”][vc_column_text]

  • Six Success Factors
  • Staying Customer Focused
  • The Art of Telephone Persuasion
  • Telephone Selling Techniques
  • Case Study
  • Module Ten: Review Questions

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Eleven: Closing” tab_id=”1557185723759-bab0ac72-fa1d”][vc_column_text]

  • Knowing When it’s Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale
  • Case Study
  • Module Eleven: Review Questions

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Module Twelve: Wrapping Up” tab_id=”1557185724799-587be390-a590″][vc_column_text]

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

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